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myGov Contact Page: Digital Assistant Prioritized for 24/7 Support
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myGov Contact Page: Digital Assistant Prioritized for 24/7 Support

The myGov contact page currently advises users to utilize the Digital Assistant as a primary step for support. As of 23 December 2025, the page explicitly positions the tool as an "any time" option for answering common questions about accounts and linked services. This guidance appears alongside standard helpdesk details, reinforcing a self-service approach for routine inquiries without relying on generative AI.

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